Moreover, they need to establish a talent management strategy focused on developing a culture driven by performance based evaluations to help curb employee turnover costs, increase employee satisfaction, and assure high customer service levels. But to reach high levels of success, they need dedicated, high-performing employees that utilize customer-centric approach. HR managers and executives have always concentrated on basic steps of talent management, such as recruiting, hiring, and retaining skilled and experienced employees. Gaylord Opryland Resort & Convention Center Best Practices for Talent Management and High Levels of Customer Centricity
